Display More Fields Help Center Freshdesk – Delight your customers

So we are talking about…Display More Fields Help Center Freshdesk…you can use freshdesk for customer service so let’s start to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social media chat or forms and listed below that you can include your customer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your client fulfillment and you can see the portion of unfavorable responses or favorable actions even neutral responses and the total responses that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a basic type of info tab which enables you to view your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Display More Fields Help Center Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can see the development or the information of a certain employee or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can also appoint a specific agent to this inquiry so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general getting started with us refunds and orders information presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended options and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your action and send it without needing to

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retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk actually offers is developing groups so if you click groups in the admin section you can develop various groups for different purposes so if an issue and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that individual could specify their role and make them the leader of this sort of billing ticket aside from that you can also designate different in the group area you can likewise designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you people in the next video Display More Fields Help Center Freshdesk