Disable Personal Macros Freshdesk – Delight your customers

So we are talking about…Disable Personal Macros Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social media chat or types and listed below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great pattern and below that you have your customer fulfillment and you can see the portion of favorable actions or unfavorable actions even neutral actions and the total actions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a basic kind of details tab which permits you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Disable Personal Macros Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what sort of query it is so what kind of concern it is you can likewise appoint a specific agent to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have replied to this customer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic getting going with us orders and refunds details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your response and send it without needing to

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retype the exact same sort of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk actually offers is developing groups so if you click groups in the admin section you can create different groups for different functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person might define their role and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group section you can likewise assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you people in the next video Disable Personal Macros Freshdesk