Disable Html Rendering In Freshdesk – Delight your customers

So we are talking about…Disable Html Rendering In Freshdesk…you can utilize freshdesk for customer care so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or types and listed below that you can include your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your customer satisfaction and you can see the percentage of negative responses or positive reactions even neutral reactions and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general kind of info tab which enables you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Disable Html Rendering In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have actually made what turning points that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of inquiry it is so what type of question it is you can also assign a particular agent to this inquiry so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have general getting started with us orders and refunds information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a consumer concern and you can simply place that pre-written details into your response and send it without needing to

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retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another excellent function that freshdesk truly provides is producing groups so if you click groups in the admin area you can create different groups for different functions so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this type of billing ticket besides that you can also appoint different in the group section you can likewise appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you guys in the next video Disable Html Rendering In Freshdesk