Disable Freshdesk Notifications – Delight your customers

So we are talking about…Disable Freshdesk Notifications…you can use freshdesk for customer care so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social media chat or kinds and listed below that you can include your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your customer fulfillment and you can see the portion of negative responses or favorable responses even neutral reactions and the overall actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your option tab is a general kind of information tab which enables you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Disable Freshdesk Notifications

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have actually made what turning points that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what type of concern it is you can also designate a specific agent to this question so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have replied to this consumer you can also delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of response you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic getting started with us orders and refunds information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned types so you’re going to click on recommended services and you can see different short articles that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without needing to

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retype the very same type of answers again and again so this is a really easy formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk truly offers is creating groups so if you click groups in the admin area you can develop different groups for various purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve assigned myself in this group which individual could define their role and make them the leader of this sort of billing ticket besides that you can also appoint various in the group section you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you guys in the next video Disable Freshdesk Notifications