Disable Freshdesk Chat – Delight your customers

So we are talking about…Disable Freshdesk Chat…you can use freshdesk for customer care so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na begin and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted through phone e-mail social networks chat or types and below that you can include your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and listed below that you have your consumer satisfaction and you can see the portion of positive responses or negative reactions even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your service tab is a basic type of information tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Disable Freshdesk Chat

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise designate a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of response you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us refunds and orders info gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket obviously the question is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned types so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written info into your response and send it without needing to

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retype the very same kind of answers again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another great function that freshdesk actually supplies is producing groups so if you click on groups in the admin section you can create various groups for various purposes so if a problem and a ticket is related to billing you can assign a group member so over here i have actually assigned myself in this group and that person could specify their role and make them the leader of this type of billing ticket aside from that you can also designate various in the group area you can likewise designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you men in the next video Disable Freshdesk Chat