Disable Email Notifications Based On Company Freshdesk – Delight your customers

So we are talking about…Disable Email Notifications Based On Company Freshdesk…you can use freshdesk for client service so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na begin which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone e-mail social media chat or kinds and below that you can include your consumer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of positive responses or unfavorable reactions even neutral reactions and the total responses that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a basic type of info tab which enables you to view your e-mail marketing your legal requirements

Get Disable Email Notifications Based On Company Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Disable Email Notifications Based On Company Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what type of question it is so what type of question it is you can likewise designate a particular agent to this query so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of action you need to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the concern is different but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another fantastic function that freshdesk actually supplies is creating groups so if you click groups in the admin area you can create various groups for different functions so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint different in the group section you can likewise designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you guys in the next video Disable Email Notifications Based On Company Freshdesk

 

 

Disable Email Notifications Based On Company Freshdesk – Delight your customers

So we are talking about…Disable Email Notifications Based On Company Freshdesk…you can use freshdesk for customer care so let’s get going first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you register you’re gon na start which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called via phone e-mail social media chat or types and listed below that you can add your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a nice trend and listed below that you have your client fulfillment and you can see the portion of negative reactions or favorable reactions even neutral responses and the total responses that you have received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of information tab which allows you to view your email marketing your legal requirements

Get Disable Email Notifications Based On Company Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Disable Email Notifications Based On Company Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a certain staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what sort of development you have made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can also appoint a particular representative to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this client you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk actually supplies is developing groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve appointed myself in this group which individual could specify their role and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group area you can also assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you men in the next video Disable Email Notifications Based On Company Freshdesk