Disable Chat While On A Call Freshdesk – Delight your customers

So we are talking about…Disable Chat While On A Call Freshdesk…you can use freshdesk for customer care so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na start and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone email social media chat or kinds and listed below that you can include your consumer assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your consumer fulfillment and you can see the portion of positive actions or negative responses even neutral reactions and the total actions that you have received on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a general type of details tab which enables you to see your e-mail marketing your legal requirements

Get Disable Chat While On A Call Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Disable Chat While On A Call Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have made what turning points that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what type of query it is so what type of concern it is you can also designate a particular agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general beginning with us refunds and orders info gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various but i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click suggested services and you can see different articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk really provides is producing groups so if you click groups in the admin area you can develop different groups for different functions so if a problem and a ticket is related to billing you can assign a group member so over here i’ve appointed myself in this group which individual might define their role and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can also appoint different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you guys in the next video Disable Chat While On A Call Freshdesk