Disable Attachments Freshdesk – Delight your customers

So we are talking about…Disable Attachments Freshdesk…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can add your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your client complete satisfaction and you can see the percentage of unfavorable reactions or favorable reactions even neutral actions and the total reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of information tab which permits you to see your e-mail marketing your legal requirements

Get Disable Attachments Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Disable Attachments Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of development you have made what milestones that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of inquiry it is so what kind of concern it is you can also appoint a specific representative to this question so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic beginning with us refunds and orders info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned forms so you’re going to click recommended services and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk really provides is developing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that person might define their function and make them the leader of this type of billing ticket besides that you can likewise designate various in the group section you can also designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you men in the next video Disable Attachments Freshdesk