Diono Freshdesk – Delight your customers

So we are talking about…Diono Freshdesk…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get going which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted through phone email social media chat or forms and listed below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a great trend and below that you have your client satisfaction and you can see the portion of negative responses or favorable responses even neutral responses and the overall reactions that you have gotten on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a basic type of info tab which allows you to see your email marketing your legal requirements

Get Diono Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Diono Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have made what milestones that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can also designate a particular representative to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of response you need to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general beginning with us refunds and orders information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer question and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk really supplies is creating groups so if you click on groups in the admin area you can develop various groups for different purposes so if a ticket and an issue is related to billing you can designate a group member so over here i’ve assigned myself in this group and that person might specify their role and make them the leader of this type of billing ticket other than that you can also designate various in the group section you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you men in the next video Diono Freshdesk