Different Meta Tag For Different Languages Freshdesk – Delight your customers

So we are talking about…Different Meta Tag For Different Languages Freshdesk…you can use freshdesk for customer service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na start and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone email social networks chat or kinds and listed below that you can add your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great pattern and below that you have your client satisfaction and you can see the portion of unfavorable actions or favorable responses even neutral actions and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a basic type of information tab which allows you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Different Meta Tag For Different Languages Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can view the progress or the details of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can also set what kind of inquiry it is so what type of question it is you can also designate a specific agent to this question so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually replied to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting going with us refunds and orders information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is various but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a client question and you can simply place that pre-written info into your reaction and send it without needing to

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retype the same sort of responses again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk truly provides is developing groups so if you click groups in the admin section you can create various groups for different purposes so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually assigned myself in this group which person could define their function and make them the leader of this type of billing ticket aside from that you can also appoint various in the group area you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you guys in the next video Different Meta Tag For Different Languages Freshdesk