Difference Between Zoho & Freshdesk – Delight your customers

So we are talking about…Difference Between Zoho & Freshdesk…you can utilize freshdesk for client service so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na start which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or forms and listed below that you can add your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the percentage of favorable actions or negative reactions even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of details tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your options tab and below the services tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Difference Between Zoho & Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can also appoint a specific representative to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of reaction you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting started with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket obviously the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your response and send it without having to

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retype the very same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another excellent function that freshdesk really provides is producing groups so if you click groups in the admin area you can develop various groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket other than that you can also assign different in the group area you can likewise appoint various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you guys in the next video Difference Between Zoho & Freshdesk