Difference Between Freshdesk And Desk – Delight your customers

So we are talking about…Difference Between Freshdesk And Desk…you can use freshdesk for client service so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get started which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called via phone e-mail social networks chat or kinds and below that you can add your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a good pattern and below that you have your customer fulfillment and you can see the portion of favorable actions or unfavorable reactions even neutral reactions and the overall responses that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your solution tab is a basic kind of info tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Difference Between Freshdesk And Desk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what kind of question it is you can also appoint a particular representative to this question so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this customer you can also erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders information gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your action and send it without needing to

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retype the exact same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really supplies is producing groups so if you click groups in the admin section you can create various groups for different functions so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually appointed myself in this group which individual might define their function and make them the leader of this sort of billing ticket other than that you can also appoint various in the group section you can likewise assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video Difference Between Freshdesk And Desk