Dfoneople Freshdesk – Delight your customers

So we are talking about…Dfoneople Freshdesk…you can use freshdesk for customer care so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na begin and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your consumer complete satisfaction and you can see the percentage of positive actions or unfavorable actions even neutral actions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a general kind of info tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Dfoneople Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can view the progress or the information of a particular team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of development you have made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what sort of inquiry it is so what type of question it is you can likewise assign a particular agent to this question so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click suggested options and you can see different short articles that are a pre-written answer to a customer question and you can just place that pre-written information into your reaction and send it without needing to

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retype the very same sort of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another great function that freshdesk actually offers is developing groups so if you click groups in the admin section you can develop various groups for different functions so if a ticket and an issue is related to billing you can designate a group member so over here i’ve appointed myself in this group and that person could specify their function and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group section you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Dfoneople Freshdesk