Developer Docs Freshdesk – Delight your customers

So we are talking about…Developer Docs Freshdesk…you can use freshdesk for customer service so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted via phone e-mail social networks chat or types and listed below that you can include your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer satisfaction and you can see the percentage of negative responses or positive reactions even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a general sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Developer Docs Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your services tab and listed below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Developer Docs Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent productivity assistance operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your different channels of communication you can also see your workflow and what type of progress you have made what turning points that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what type of concern it is you can likewise designate a particular agent to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic beginning with us orders and refunds info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned types so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk actually provides is producing groups so if you click on groups in the admin area you can produce various groups for various functions so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which individual might define their function and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group area you can also designate different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Developer Docs Freshdesk