Develop In Sharepoint And Publish To Freshdesk – Delight your customers

So we are talking about…Develop In Sharepoint And Publish To Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or forms and below that you can include your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your client satisfaction and you can see the percentage of positive responses or negative actions even neutral reactions and the total responses that you have received on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a basic sort of information tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Develop In Sharepoint And Publish To Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what sort of development you have made what turning points that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of question it is you can also designate a particular representative to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general starting with us refunds and orders information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned types so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your response and send it without having to

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retype the same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent feature that freshdesk actually offers is creating groups so if you click groups in the admin section you can develop various groups for various functions so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person might define their function and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group area you can also designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you people in the next video Develop In Sharepoint And Publish To Freshdesk