Desert Freshdesk – Delight your customers

So we are talking about…Desert Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get started which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called via phone e-mail social media chat or kinds and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of unfavorable responses or favorable reactions even neutral actions and the overall responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic type of information tab which permits you to view your email marketing your legal requirements

Get Desert Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Desert Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what kind of progress you have made what milestones that you have reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can also designate a specific agent to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually responded to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have general getting started with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is various however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a customer concern and you can simply place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk truly provides is producing groups so if you click groups in the admin area you can produce various groups for various functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group and that individual could specify their role and make them the leader of this sort of billing ticket other than that you can also designate different in the group section you can likewise appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video Desert Freshdesk