Deplegar Panel De Aplicaciones En Freshdesk – Delight your customers

So we are talking about…Deplegar Panel De Aplicaciones En Freshdesk…you can utilize freshdesk for customer support so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social networks chat or types and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your consumer complete satisfaction and you can see the portion of unfavorable responses or positive responses even neutral actions and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your solution tab is a basic kind of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Deplegar Panel De Aplicaciones En Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the development or the information of a particular employee or a group member and below that you can see your various channels of communication you can also see your workflow and what type of progress you have made what milestones that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can also set what type of query it is so what kind of question it is you can also appoint a particular representative to this query so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this consumer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of action you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various however i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see different short articles that are a pre-written answer to a consumer question and you can just place that pre-written details into your action and send it without needing to

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retype the very same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another great feature that freshdesk actually supplies is developing groups so if you click groups in the admin section you can produce various groups for different functions so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person could specify their function and make them the leader of this kind of billing ticket besides that you can likewise assign various in the group section you can also designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Deplegar Panel De Aplicaciones En Freshdesk