Dependant Fields In Freshdesk – Delight your customers

So we are talking about…Dependant Fields In Freshdesk…you can use freshdesk for client service so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get started and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your email and below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or types and listed below that you can add your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your customer satisfaction and you can see the percentage of negative responses or positive reactions even neutral responses and the overall reactions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your services tab so your service tab is a basic kind of information tab which enables you to view your email marketing your legal requirements

Get Dependant Fields In Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Dependant Fields In Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of progress you have made what turning points that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can also set what sort of query it is so what type of concern it is you can likewise designate a particular representative to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us refunds and orders info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a concern that is often asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see different articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really supplies is developing groups so if you click groups in the admin area you can develop various groups for various functions so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group area you can likewise appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you guys in the next video Dependant Fields In Freshdesk

 

 

Dependant Fields In Freshdesk – Delight your customers

So we are talking about…Dependant Fields In Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na start and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or forms and listed below that you can include your customer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your customer fulfillment and you can see the percentage of favorable reactions or unfavorable responses even neutral reactions and the overall actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your service tab is a basic type of information tab which permits you to see your email marketing your legal requirements

Get Dependant Fields In Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your services tab and below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Dependant Fields In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what type of question it is you can likewise designate a specific agent to this query so you can simply include a note generally reply

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic starting with us refunds and orders info gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended services and you can see different posts that are a pre-written answer to a customer concern and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another excellent function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that person could specify their function and make them the leader of this sort of billing ticket aside from that you can likewise assign various in the group area you can also designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Dependant Fields In Freshdesk

https://www.youtube.com/watch?v=mV0HJR8nodA