Delighted App Freshdesk – Delight your customers

So we are talking about…Delighted App Freshdesk…you can utilize freshdesk for client service so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get started which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and below that you have your client complete satisfaction and you can see the percentage of positive responses or negative responses even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a basic type of information tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Delighted App Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a specific team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what kind of question it is you can likewise assign a specific agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this consumer you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you need to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general beginning with us refunds and orders information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written details into your response and send it without needing to

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retype the very same sort of answers again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another terrific function that freshdesk actually offers is creating groups so if you click on groups in the admin section you can develop various groups for different purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually designated myself in this group which person might define their role and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can likewise designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you men in the next video Delighted App Freshdesk