Deleting Agents Freshdesk – Delight your customers

So we are talking about…Deleting Agents Freshdesk…you can utilize freshdesk for customer service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or types and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice trend and listed below that you have your consumer complete satisfaction and you can see the percentage of unfavorable reactions or positive responses even neutral actions and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a general kind of information tab which permits you to view your email marketing your legal requirements

Get Deleting Agents Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Deleting Agents Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what kind of concern it is you can also appoint a specific agent to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you require to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general getting going with us refunds and orders information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to e-mails so another excellent feature that freshdesk actually offers is creating groups so if you click on groups in the admin section you can produce various groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person could define their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can likewise assign various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you guys in the next video Deleting Agents Freshdesk

 

 

Deleting Agents Freshdesk – Delight your customers

So we are talking about…Deleting Agents Freshdesk…you can use freshdesk for client service so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted by means of phone e-mail social networks chat or types and below that you can add your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your customer satisfaction and you can see the percentage of positive reactions or negative actions even neutral responses and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a general sort of information tab which permits you to see your e-mail marketing your legal requirements

Get Deleting Agents Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Deleting Agents Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the development or the details of a particular team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what type of question it is so what type of concern it is you can also designate a particular representative to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic getting going with us orders and refunds details presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket certainly the concern is various but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a really easy formula for your representatives to follow so they can easily react to emails so another fantastic feature that freshdesk really provides is creating groups so if you click groups in the admin area you can develop different groups for various functions so if a ticket and a problem is connected to billing you can designate a group member so over here i’ve assigned myself in this group which person could specify their role and make them the leader of this sort of billing ticket other than that you can likewise designate various in the group area you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you men in the next video Deleting Agents Freshdesk