Delete Ticket Freshdesk – Delight your customers

So we are talking about…Delete Ticket Freshdesk…you can use freshdesk for customer support so let’s begin first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your customer complete satisfaction and you can see the percentage of negative reactions or positive responses even neutral responses and the overall reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your solution tab is a basic type of details tab which permits you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Delete Ticket Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a specific staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have general getting going with us refunds and orders information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned types so you’re going to click recommended options and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written details into your reaction and send it without having to

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retype the same kind of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk actually provides is creating groups so if you click on groups in the admin area you can create different groups for various functions so if a ticket and an issue is connected to billing you can designate a group member so over here i’ve appointed myself in this group and that individual could define their role and make them the leader of this type of billing ticket other than that you can also designate different in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Delete Ticket Freshdesk