Delete Freshdesk Support Account – Delight your customers

So we are talking about…Delete Freshdesk Support Account…you can use freshdesk for client service so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and listed below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your client satisfaction and you can see the portion of positive actions or unfavorable responses even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your services tab so your service tab is a general sort of details tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Delete Freshdesk Support Account

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what kind of question it is you can likewise appoint a particular representative to this inquiry so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic beginning with us refunds and orders information gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click suggested options and you can see different posts that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without needing to

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retype the same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to emails so another excellent function that freshdesk actually offers is producing groups so if you click groups in the admin area you can develop various groups for different purposes so if a problem and a ticket is related to billing you can assign a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this type of billing ticket other than that you can likewise appoint various in the group section you can likewise assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you men in the next video Delete Freshdesk Support Account