Delete Freshdesk Agent – Delight your customers

So we are talking about…Delete Freshdesk Agent…you can use freshdesk for customer care so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get going which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can add your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your consumer fulfillment and you can see the percentage of unfavorable responses or positive responses even neutral actions and the total reactions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a general type of information tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Delete Freshdesk Agent

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what sort of inquiry it is so what type of concern it is you can also designate a particular agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds details presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended services and you can see different short articles that are a pre-written answer to a consumer concern and you can just place that pre-written info into your response and send it without having to

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retype the exact same type of responses again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk truly provides is developing groups so if you click on groups in the admin area you can develop different groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually designated myself in this group which individual could define their role and make them the leader of this type of billing ticket besides that you can likewise appoint various in the group section you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you guys in the next video Delete Freshdesk Agent