Delete Category Freshdesk Guide – Delight your customers

So we are talking about…Delete Category Freshdesk Guide…you can use freshdesk for customer support so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social networks chat or kinds and listed below that you can add your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your customer complete satisfaction and you can see the portion of positive responses or negative actions even neutral reactions and the total responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your service tab is a general type of information tab which permits you to see your email marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Delete Category Freshdesk Guide

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have actually made what turning points that you have reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what type of concern it is you can also assign a particular representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general beginning with us refunds and orders details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended solutions and you can see various posts that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without having to

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retype the exact same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another terrific function that freshdesk actually offers is producing groups so if you click on groups in the admin area you can create different groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve assigned myself in this group and that individual might specify their function and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can also assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you people in the next video Delete Category Freshdesk Guide