Default Freshdesk Account – Delight your customers

So we are talking about…Default Freshdesk Account…you can use freshdesk for customer service so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na start and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and below that you can add your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your client satisfaction and you can see the percentage of positive responses or negative responses even neutral reactions and the total responses that you have actually gotten on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Default Freshdesk Account

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a particular team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what kind of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its top priority and you can also set what type of query it is so what kind of question it is you can likewise designate a particular agent to this question so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

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retype the very same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk actually supplies is developing groups so if you click on groups in the admin section you can produce various groups for various functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group which individual could define their role and make them the leader of this sort of billing ticket other than that you can likewise designate various in the group area you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you guys in the next video Default Freshdesk Account