Default Form Freshdesk – Delight your customers

So we are talking about…Default Form Freshdesk…you can use freshdesk for customer support so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called via phone e-mail social networks chat or types and listed below that you can include your client support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable responses or positive reactions even neutral reactions and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your solution tab is a basic sort of info tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Default Form Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a certain employee or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can also set what type of query it is so what kind of concern it is you can likewise designate a specific representative to this inquiry so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this client you can also erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of response you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders information gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is different but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your action and send it without needing to

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retype the very same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent feature that freshdesk really offers is creating groups so if you click on groups in the admin section you can create various groups for different functions so if a ticket and a concern is related to billing you can assign a group member so over here i have actually appointed myself in this group and that person could specify their function and make them the leader of this sort of billing ticket other than that you can also designate various in the group section you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you men in the next video Default Form Freshdesk