Ddi Utilities Freshdesk – Delight your customers

So we are talking about…Ddi Utilities Freshdesk…you can utilize freshdesk for client service so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can add your consumer assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of favorable responses or negative responses even neutral reactions and the total reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your option tab is a general kind of details tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Ddi Utilities Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its concern and you can also set what type of query it is so what kind of question it is you can also assign a specific representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds info gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned types so you’re going to click suggested solutions and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your response and send it without having to

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retype the exact same type of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to e-mails so another great feature that freshdesk really offers is developing groups so if you click on groups in the admin area you can produce various groups for various purposes so if a ticket and a problem is related to billing you can assign a group member so over here i’ve appointed myself in this group which person might specify their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group section you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you guys in the next video Ddi Utilities Freshdesk