Data Export Freshdesk Support – Delight your customers

So we are talking about…Data Export Freshdesk Support…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get started and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called via phone email social networks chat or types and listed below that you can include your client assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

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unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your customer satisfaction and you can see the portion of favorable reactions or unfavorable responses even neutral actions and the overall responses that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of details tab which allows you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Data Export Freshdesk Support

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can also designate a specific agent to this inquiry so you can just include a note basically reply

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tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this consumer you can also erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting going with us orders and refunds info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written info into your action and send it without needing to

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retype the exact same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually offers is producing groups so if you click on groups in the admin area you can produce different groups for different purposes so if a ticket and a problem is associated with billing you can appoint a group member so over here i’ve designated myself in this group which individual might specify their role and make them the leader of this sort of billing ticket besides that you can also assign different in the group area you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video Data Export Freshdesk Support

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