So we are talking about…Custom Ticket Fields App Freshdesk…you can utilize freshdesk for customer care so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na begin and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone email social media chat or forms and listed below that you can add your client assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our
unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your client satisfaction and you can see the percentage of negative actions or positive responses even neutral responses and the total reactions that you have gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements
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your service associated statements so if there is something that is kind of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Custom Ticket Fields App Freshdesk
see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what type of concern it is you can also designate a specific agent to this query so you can just include a note basically respond
tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of response you require to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting going with us orders and refunds details gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without having to
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retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk really offers is producing groups so if you click groups in the admin section you can develop different groups for different purposes so if a concern and a ticket is related to billing you can assign a group member so over here i have actually appointed myself in this group which individual could define their role and make them the leader of this kind of billing ticket besides that you can likewise appoint different in the group section you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Custom Ticket Fields App Freshdesk