Corona Render Freshdesk – Delight your customers

So we are talking about…Corona Render Freshdesk…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na get started which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your email and below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social media chat or kinds and below that you can include your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your customer satisfaction and you can see the percentage of positive reactions or unfavorable reactions even neutral actions and the total reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your services tab so your option tab is a general sort of info tab which enables you to see your email marketing your legal requirements

Get Corona Render Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Corona Render Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of development you have actually made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what type of question it is you can likewise appoint a particular agent to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another fantastic function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can produce different groups for different purposes so if a concern and a ticket is related to billing you can appoint a group member so over here i’ve designated myself in this group which individual could define their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group section you can also assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you people in the next video Corona Render Freshdesk

 

 

Corona Render Freshdesk – Delight your customers

So we are talking about…Corona Render Freshdesk…you can use freshdesk for customer support so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get started and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be called via phone email social media chat or types and listed below that you can add your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your consumer complete satisfaction and you can see the portion of unfavorable reactions or positive actions even neutral responses and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your solution tab is a general type of details tab which enables you to view your e-mail marketing your legal requirements

Get Corona Render Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Corona Render Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the information of a certain team member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of concern it is you can likewise assign a specific representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general beginning with us refunds and orders details presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another excellent function that freshdesk truly provides is producing groups so if you click groups in the admin section you can create different groups for different functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which individual could define their role and make them the leader of this sort of billing ticket besides that you can likewise appoint different in the group section you can also appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you people in the next video Corona Render Freshdesk