Companies Who Use Freshdesk – Delight your customers

So we are talking about…Companies Who Use Freshdesk…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can add your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your consumer satisfaction and you can see the portion of unfavorable actions or favorable actions even neutral responses and the total responses that you have received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a basic type of info tab which permits you to view your e-mail marketing your legal requirements

Get Companies Who Use Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your services tab and below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Companies Who Use Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the information of a certain employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of development you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what kind of concern it is you can likewise appoint a specific agent to this question so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click recommended services and you can see various posts that are a pre-written answer to a consumer question and you can just place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk actually provides is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a problem and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which individual might define their function and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group section you can also designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you people in the next video Companies Who Use Freshdesk

 

 

Companies Who Use Freshdesk – Delight your customers

So we are talking about…Companies Who Use Freshdesk…you can use freshdesk for customer care so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na begin and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social media chat or forms and below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your client complete satisfaction and you can see the percentage of negative reactions or favorable reactions even neutral actions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of info tab which allows you to see your e-mail marketing your legal requirements

Get Companies Who Use Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your options tab and below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Companies Who Use Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what turning points that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what kind of question it is so what type of question it is you can also appoint a particular representative to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you require to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general starting with us refunds and orders information presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the question is various however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk really offers is creating groups so if you click groups in the admin area you can create different groups for different functions so if a problem and a ticket is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can likewise appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Companies Who Use Freshdesk