Companies Like Freshdesk In Chennai – Delight your customers

So we are talking about…Companies Like Freshdesk In Chennai…you can use freshdesk for customer care so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social media chat or forms and listed below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your client satisfaction and you can see the percentage of negative actions or positive responses even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a basic kind of details tab which permits you to view your e-mail marketing your legal requirements

Get Companies Like Freshdesk In Chennai support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Companies Like Freshdesk In Chennai

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can see the development or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what kind of concern it is you can likewise assign a specific agent to this question so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic starting with us refunds and orders details presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just select this ticket clearly the concern is different however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent feature that freshdesk truly supplies is producing groups so if you click groups in the admin area you can produce different groups for various functions so if a ticket and an issue is related to billing you can assign a group member so over here i’ve assigned myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket aside from that you can also assign different in the group section you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Companies Like Freshdesk In Chennai

 

 

Companies Like Freshdesk In Chennai – Delight your customers

So we are talking about…Companies Like Freshdesk In Chennai…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social networks chat or kinds and listed below that you can add your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and listed below that you have your customer complete satisfaction and you can see the portion of negative responses or favorable actions even neutral actions and the total responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a general type of information tab which allows you to see your email marketing your legal requirements

Get Companies Like Freshdesk In Chennai support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Companies Like Freshdesk In Chennai

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a specific employee or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what type of concern it is you can likewise assign a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you need to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned forms so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another excellent function that freshdesk truly offers is producing groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and a problem is connected to billing you can designate a group member so over here i’ve designated myself in this group and that person could define their role and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group area you can likewise assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you people in the next video Companies Like Freshdesk In Chennai