So we are talking about…Coinpay.Freshdesk.Com…you can utilize freshdesk for customer care so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social networks chat or types and below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our
unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great pattern and listed below that you have your customer complete satisfaction and you can see the percentage of unfavorable actions or favorable reactions even neutral reactions and the overall reactions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your service tab is a basic sort of information tab which permits you to view your email marketing your legal requirements
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your service associated statements so if there is something that is type of various you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Coinpay.Freshdesk.Com
see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of query it is so what type of question it is you can also designate a particular agent to this query so you can just add a note essentially reply
tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic getting going with us refunds and orders info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned types so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your action and send it without needing to
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retype the exact same sort of responses again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another terrific feature that freshdesk truly provides is developing groups so if you click groups in the admin section you can develop various groups for different functions so if an issue and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group area you can likewise assign different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll catch you guys in the next video Coinpay.Freshdesk.Com