Clearbasin.Freshdesk – Delight your customers

So we are talking about…Clearbasin.Freshdesk…you can use freshdesk for customer service so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone email social media chat or types and below that you can include your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great pattern and below that you have your consumer satisfaction and you can see the percentage of unfavorable reactions or favorable actions even neutral actions and the total responses that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a basic kind of info tab which enables you to view your e-mail marketing your legal requirements

Get Clearbasin.Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Clearbasin.Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a certain team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what type of progress you have actually made what milestones that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what kind of question it is you can also assign a particular agent to this question so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is various but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested services and you can see various articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk really provides is developing groups so if you click on groups in the admin section you can create various groups for various functions so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group which individual might define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group section you can also assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video Clearbasin.Freshdesk

 

 

Clearbasin.Freshdesk – Delight your customers

So we are talking about…Clearbasin.Freshdesk…you can use freshdesk for client service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get started and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your email and below that you can see you can add your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your consumer satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral responses and the overall actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of information tab which enables you to see your email marketing your legal requirements

Get Clearbasin.Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Clearbasin.Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what milestones that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what kind of question it is you can also assign a particular representative to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds details gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is different but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested options and you can see various articles that are a pre-written answer to a consumer question and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk really supplies is developing groups so if you click on groups in the admin area you can create different groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually assigned myself in this group which person could specify their function and make them the leader of this kind of billing ticket besides that you can also assign various in the group section you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you guys in the next video Clearbasin.Freshdesk