Cheaper Than Freshdesk – Delight your customers

So we are talking about…Cheaper Than Freshdesk…you can utilize freshdesk for customer care so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na begin which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social media chat or kinds and below that you can include your consumer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your consumer fulfillment and you can see the portion of negative actions or positive actions even neutral actions and the total reactions that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your solution tab is a basic sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Cheaper Than Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Cheaper Than Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what type of concern it is you can also appoint a particular representative to this inquiry so you can just include a note basically respond

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this client you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders details gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another fantastic feature that freshdesk really offers is creating groups so if you click groups in the admin area you can create different groups for different purposes so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could define their function and make them the leader of this sort of billing ticket other than that you can also assign various in the group section you can also appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Cheaper Than Freshdesk

https://www.youtube.com/watch?v=mV0HJR8nodA

 

 

Cheaper Than Freshdesk – Delight your customers

So we are talking about…Cheaper Than Freshdesk…you can use freshdesk for client service so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na begin which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be called through phone email social networks chat or forms and below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your consumer complete satisfaction and you can see the portion of negative reactions or positive responses even neutral actions and the overall actions that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

Get Cheaper Than Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your options tab and below the services tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Cheaper Than Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have made what milestones that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of query it is so what kind of concern it is you can also designate a specific agent to this query so you can simply include a note essentially reply

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of response you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic getting going with us orders and refunds info presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended options and you can see various short articles that are a pre-written answer to a client question and you can just place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another terrific feature that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can create different groups for various purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket other than that you can also appoint various in the group area you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you men in the next video Cheaper Than Freshdesk

https://www.youtube.com/watch?v=mV0HJR8nodA