Chat Routing Freshdesk – Delight your customers

So we are talking about…Chat Routing Freshdesk…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na start which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social media chat or kinds and listed below that you can include your consumer support email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the percentage of unfavorable reactions or positive reactions even neutral responses and the overall responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic sort of details tab which permits you to see your email marketing your legal requirements

Get Chat Routing Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Chat Routing Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what type of progress you have made what milestones that you have reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of question it is so what kind of question it is you can likewise designate a particular representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of response you require to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another great feature that freshdesk really provides is developing groups so if you click groups in the admin area you can produce different groups for various purposes so if a problem and a ticket is related to billing you can assign a group member so over here i have actually designated myself in this group which individual might define their function and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group area you can also assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you people in the next video Chat Routing Freshdesk

 

 

Chat Routing Freshdesk – Delight your customers

So we are talking about…Chat Routing Freshdesk…you can utilize freshdesk for customer support so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your email and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone e-mail social media chat or kinds and listed below that you can add your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer fulfillment and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the total reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your service tab is a basic type of info tab which enables you to view your email marketing your legal requirements

Get Chat Routing Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Chat Routing Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the development or the details of a specific team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of question it is you can likewise designate a specific agent to this query so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of response you require to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic beginning with us refunds and orders information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click recommended options and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another terrific feature that freshdesk actually offers is creating groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual might specify their function and make them the leader of this sort of billing ticket aside from that you can likewise appoint various in the group section you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Chat Routing Freshdesk