Change Favicon Freshdesk – Delight your customers

So we are talking about…Change Favicon Freshdesk…you can utilize freshdesk for customer support so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na begin and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your e-mail and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can add your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your customer fulfillment and you can see the portion of favorable reactions or negative reactions even neutral actions and the overall actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general type of details tab which allows you to view your e-mail marketing your legal requirements

Get Change Favicon Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your services tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Change Favicon Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can see the development or the details of a specific team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have made what turning points that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what sort of query it is so what type of question it is you can likewise assign a particular agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this client you can also delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you require to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general beginning with us orders and refunds information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is various but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on suggested solutions and you can see different articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk truly provides is producing groups so if you click on groups in the admin area you can create various groups for different purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual might specify their function and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group area you can likewise assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you guys in the next video Change Favicon Freshdesk

 

 

Change Favicon Freshdesk – Delight your customers

So we are talking about…Change Favicon Freshdesk…you can use freshdesk for client service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called through phone email social networks chat or kinds and below that you can include your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your client fulfillment and you can see the portion of favorable reactions or unfavorable reactions even neutral actions and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your service tab is a general type of information tab which enables you to view your email marketing your legal requirements

Get Change Favicon Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Change Favicon Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what kind of question it is you can also appoint a specific agent to this question so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click suggested services and you can see various articles that are a pre-written answer to a client concern and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another terrific feature that freshdesk actually provides is creating groups so if you click on groups in the admin area you can develop various groups for different functions so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group which individual could define their function and make them the leader of this type of billing ticket besides that you can also appoint different in the group area you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Change Favicon Freshdesk