So we are talking about…Change Dashboard Freshdesk…you can utilize freshdesk for customer support so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your email and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted via phone e-mail social networks chat or types and listed below that you can include your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our
unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable actions or positive actions even neutral actions and the overall reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a general sort of details tab which allows you to view your email marketing your legal requirements
Get Change Dashboard Freshdesk support, customer, ticket, software, zendesk,
your service associated announcements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Change Dashboard Freshdesk
see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can view the progress or the information of a particular team member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what type of concern it is you can also appoint a specific representative to this question so you can simply add a note basically respond
tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders info presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a client concern and you can simply place that pre-written info into your action and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the same type of answers again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another fantastic function that freshdesk really offers is creating groups so if you click on groups in the admin section you can create different groups for different functions so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually designated myself in this group which person might specify their function and make them the leader of this kind of billing ticket besides that you can also appoint different in the group area you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you people in the next video Change Dashboard Freshdesk