Can I Existing Phone Number With Freshdesk – Delight your customers

So we are talking about…Can I Existing Phone Number With Freshdesk…you can utilize freshdesk for client service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na start and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or kinds and listed below that you can add your consumer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your client satisfaction and you can see the portion of unfavorable actions or positive responses even neutral responses and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a general type of details tab which enables you to view your e-mail marketing your legal requirements

Get Can I Existing Phone Number With Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Can I Existing Phone Number With Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can see the progress or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have actually made what milestones that you have actually reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what kind of question it is you can also assign a specific agent to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually replied to this customer you can also erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general getting going with us orders and refunds details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned forms so you’re going to click suggested options and you can see various posts that are a pre-written answer to a customer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk actually provides is developing groups so if you click groups in the admin area you can produce various groups for various functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket other than that you can also assign different in the group section you can likewise designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you men in the next video Can I Existing Phone Number With Freshdesk

 

 

Can I Existing Phone Number With Freshdesk – Delight your customers

So we are talking about…Can I Existing Phone Number With Freshdesk…you can utilize freshdesk for client service so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na get going which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social media chat or kinds and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your consumer fulfillment and you can see the percentage of favorable actions or unfavorable reactions even neutral reactions and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your solution tab is a basic kind of details tab which permits you to view your email marketing your legal requirements

Get Can I Existing Phone Number With Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Can I Existing Phone Number With Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of development you have actually made what milestones that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different however i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk truly offers is creating groups so if you click on groups in the admin area you can create different groups for different purposes so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this type of billing ticket besides that you can also designate various in the group area you can likewise designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you people in the next video Can I Existing Phone Number With Freshdesk