So we are talking about…Can Hubspot Connect With Freshdesk…you can use freshdesk for client service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get started which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your email and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted through phone email social media chat or types and below that you can add your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our
unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your client fulfillment and you can see the percentage of positive actions or unfavorable reactions even neutral responses and the overall reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements
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your service related statements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Can Hubspot Connect With Freshdesk
see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the details of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have actually made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can also designate a particular representative to this query so you can just add a note essentially reply
tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually replied to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting going with us refunds and orders info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written information into your action and send it without needing to
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retype the exact same kind of answers again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another great feature that freshdesk really offers is creating groups so if you click groups in the admin section you can create different groups for different functions so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket besides that you can likewise designate different in the group area you can likewise designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you men in the next video Can Hubspot Connect With Freshdesk