Can Freshdesk Run On A Chromebook – Delight your customers

So we are talking about…Can Freshdesk Run On A Chromebook…you can use freshdesk for customer care so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social media chat or kinds and listed below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and listed below that you have your consumer fulfillment and you can see the percentage of negative actions or favorable responses even neutral actions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which enables you to view your email marketing your legal requirements

Get Can Freshdesk Run On A Chromebook support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your services tab and listed below the services tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Can Freshdesk Run On A Chromebook

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can see the progress or the details of a certain staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have made what turning points that you have reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what type of concern it is you can likewise designate a specific agent to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of response you require to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is different however i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another terrific feature that freshdesk truly offers is producing groups so if you click groups in the admin section you can create various groups for different purposes so if a ticket and an issue is related to billing you can assign a group member so over here i’ve appointed myself in this group which person could define their function and make them the leader of this type of billing ticket aside from that you can also assign various in the group section you can likewise designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you people in the next video Can Freshdesk Run On A Chromebook

 

 

Can Freshdesk Run On A Chromebook – Delight your customers

So we are talking about…Can Freshdesk Run On A Chromebook…you can use freshdesk for client service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na start and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your email and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be called through phone e-mail social media chat or types and listed below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and listed below that you have your consumer complete satisfaction and you can see the portion of negative responses or positive reactions even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of information tab which permits you to view your email marketing your legal requirements

Get Can Freshdesk Run On A Chromebook support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Can Freshdesk Run On A Chromebook

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what type of query it is so what type of question it is you can likewise assign a particular representative to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have general getting started with us orders and refunds information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned types so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a consumer question and you can just insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another excellent function that freshdesk really provides is producing groups so if you click on groups in the admin area you can develop various groups for various purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group which individual might define their role and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group area you can likewise assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you people in the next video Can Freshdesk Run On A Chromebook