Automations In Freshdesk – Delight your customers

So we are talking about…Automations In Freshdesk…you can use freshdesk for customer support so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social networks chat or kinds and below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a nice pattern and listed below that you have your client satisfaction and you can see the portion of negative responses or favorable responses even neutral actions and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a basic sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Automations In Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Automations In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what sort of development you have made what turning points that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise appoint a particular agent to this question so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting going with us orders and refunds details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another great function that freshdesk actually provides is developing groups so if you click groups in the admin section you can create various groups for various purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that person could define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint different in the group area you can likewise assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Automations In Freshdesk

 

 

Automations In Freshdesk – Delight your customers

So we are talking about…Automations In Freshdesk…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na begin which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your consumer complete satisfaction and you can see the percentage of favorable reactions or negative actions even neutral actions and the overall responses that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your services tab so your option tab is a basic kind of details tab which allows you to view your e-mail marketing your legal requirements

Get Automations In Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Automations In Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what kind of progress you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of question it is you can also assign a particular agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of action you need to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually offers is producing groups so if you click on groups in the admin area you can create various groups for different functions so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually assigned myself in this group which person could specify their function and make them the leader of this type of billing ticket besides that you can also designate different in the group area you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll capture you guys in the next video Automations In Freshdesk