So we are talking about…Apps Freshdesk.Com…you can use freshdesk for customer support so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social media chat or types and listed below that you can add your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our
unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your consumer fulfillment and you can see the portion of negative responses or favorable actions even neutral actions and the total responses that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have called people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a basic type of information tab which permits you to view your email marketing your legal requirements
Get Apps Freshdesk.Com support, customer, ticket, software, zendesk,
your service related announcements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Apps Freshdesk.Com
see on the ideal side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what kind of concern it is you can also assign a particular representative to this inquiry so you can just add a note generally reply
tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you need to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us orders and refunds info gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your action and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the exact same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to e-mails so another terrific feature that freshdesk really offers is producing groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group which person could define their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can also designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you people in the next video Apps Freshdesk.Com