Apple App And Freshdesk – Delight your customers

So we are talking about…Apple App And Freshdesk…you can utilize freshdesk for customer service so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na begin which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social media chat or forms and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your customer fulfillment and you can see the portion of negative responses or positive actions even neutral responses and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your service tab is a general type of information tab which enables you to see your email marketing your legal requirements

Get Apple App And Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Apple App And Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what kind of concern it is you can also designate a specific representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click recommended options and you can see various articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very simple formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk actually provides is producing groups so if you click groups in the admin area you can develop various groups for different functions so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual might specify their role and make them the leader of this type of billing ticket aside from that you can also appoint different in the group section you can likewise appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you guys in the next video Apple App And Freshdesk

 

 

Apple App And Freshdesk – Delight your customers

So we are talking about…Apple App And Freshdesk…you can use freshdesk for customer service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na get going which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or forms and listed below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and listed below that you have your consumer fulfillment and you can see the portion of unfavorable responses or positive responses even neutral responses and the total reactions that you have gotten on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have called people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a basic sort of details tab which allows you to see your email marketing your legal requirements

Get Apple App And Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your options tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume trends so you can Apple App And Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can likewise designate a specific agent to this question so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this client you can also delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you need to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us refunds and orders information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly provides is developing groups so if you click groups in the admin section you can create different groups for different purposes so if a ticket and a problem is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their role and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you people in the next video Apple App And Freshdesk