Api Limits Freshdesk – Delight your customers

So we are talking about…Api Limits Freshdesk…you can use freshdesk for customer support so let’s start first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na begin which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted via phone e-mail social networks chat or kinds and listed below that you can include your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a good trend and listed below that you have your customer complete satisfaction and you can see the portion of negative reactions or favorable actions even neutral actions and the total responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general kind of details tab which allows you to view your e-mail marketing your legal requirements

Get Api Limits Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Api Limits Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the information of a certain team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what turning points that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what kind of question it is you can likewise appoint a specific agent to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting going with us orders and refunds info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another terrific feature that freshdesk actually provides is creating groups so if you click on groups in the admin area you can produce various groups for different functions so if a ticket and a problem is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you people in the next video Api Limits Freshdesk

 

 

Api Limits Freshdesk – Delight your customers

So we are talking about…Api Limits Freshdesk…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na begin which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone e-mail social media chat or kinds and below that you can add your client assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer satisfaction and you can see the percentage of favorable actions or unfavorable reactions even neutral reactions and the overall reactions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a basic sort of info tab which enables you to view your e-mail marketing your legal requirements

Get Api Limits Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Api Limits Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the details of a particular employee or a group member and below that you can see your various channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this consumer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a customer question and you can just insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another excellent function that freshdesk actually supplies is creating groups so if you click groups in the admin area you can create various groups for various functions so if a ticket and an issue is related to billing you can assign a group member so over here i’ve designated myself in this group and that person could specify their role and make them the leader of this sort of billing ticket other than that you can also assign various in the group section you can likewise appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you men in the next video Api Limits Freshdesk