Adding Page Links Freshdesk – Delight your customers

So we are talking about…Adding Page Links Freshdesk…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na get started and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called by means of phone e-mail social media chat or kinds and listed below that you can include your client support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the portion of positive reactions or unfavorable responses even neutral responses and the total actions that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your solution tab is a general kind of information tab which allows you to see your email marketing your legal requirements

Get Adding Page Links Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Adding Page Links Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of development you have actually made what turning points that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what kind of query it is so what kind of concern it is you can likewise appoint a particular agent to this question so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you need to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general starting with us orders and refunds info presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is various however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see various articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily react to emails so another excellent feature that freshdesk truly provides is developing groups so if you click on groups in the admin area you can develop various groups for different functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually assigned myself in this group which person could define their role and make them the leader of this type of billing ticket besides that you can likewise designate various in the group area you can likewise assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Adding Page Links Freshdesk

 

 

Adding Page Links Freshdesk – Delight your customers

So we are talking about…Adding Page Links Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted through phone email social networks chat or types and listed below that you can include your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your client fulfillment and you can see the portion of negative responses or favorable actions even neutral responses and the overall responses that you have received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a general sort of details tab which permits you to view your email marketing your legal requirements

Get Adding Page Links Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and below the services tab you have your analytics and reports reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Adding Page Links Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of concern it is you can also designate a specific agent to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders details gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested options and you can see various posts that are a pre-written answer to a customer question and you can simply insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another great function that freshdesk truly supplies is creating groups so if you click groups in the admin section you can develop different groups for different functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually designated myself in this group which person might specify their function and make them the leader of this kind of billing ticket other than that you can also assign different in the group section you can likewise designate various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you guys in the next video Adding Page Links Freshdesk