Add Ssl To Freshdesk – Delight your customers

So we are talking about…Add Ssl To Freshdesk…you can utilize freshdesk for customer care so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can include your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted by means of phone e-mail social media chat or kinds and below that you can include your consumer support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and below that you have your client satisfaction and you can see the portion of positive actions or unfavorable actions even neutral actions and the overall actions that you have actually received on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a general sort of information tab which permits you to see your e-mail marketing your legal requirements

Get Add Ssl To Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Add Ssl To Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of question it is so what kind of concern it is you can also assign a particular agent to this query so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you need to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting started with us refunds and orders info gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is often asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended services and you can see different posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk really provides is developing groups so if you click groups in the admin section you can create different groups for different functions so if a concern and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group which individual could define their role and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Add Ssl To Freshdesk

 

 

Add Ssl To Freshdesk – Delight your customers

So we are talking about…Add Ssl To Freshdesk…you can use freshdesk for client service so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your consumer fulfillment and you can see the percentage of negative actions or positive reactions even neutral reactions and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

Get Add Ssl To Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Add Ssl To Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the information of a certain team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what type of development you have actually made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can also set what sort of inquiry it is so what type of question it is you can likewise appoint a particular representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of response you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general getting started with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is various however i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another terrific function that freshdesk really provides is developing groups so if you click on groups in the admin section you can develop various groups for various purposes so if a ticket and a concern is related to billing you can designate a group member so over here i have actually assigned myself in this group which individual might specify their role and make them the leader of this type of billing ticket besides that you can also appoint different in the group section you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you guys in the next video Add Ssl To Freshdesk