Add Agent Freshdesk – Delight your customers

Get Add Agent Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Add Agent Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can view the progress or the details of a certain staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of question it is you can likewise designate a specific agent to this query so you can simply include a note generally reply

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a client concern and you can simply insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can create different groups for different purposes so if a ticket and a problem is connected to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket besides that you can also assign different in the group section you can also designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you guys in the next video Add Agent Freshdesk

So we are talking about…Add Agent Freshdesk…you can use freshdesk for customer care so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social networks chat or types and below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your customer fulfillment and you can see the portion of unfavorable reactions or favorable reactions even neutral responses and the overall responses that you have received on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a basic kind of information tab which enables you to see your e-mail marketing your legal requirements

Get Add Agent Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Add Agent Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of development you have actually made what milestones that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can likewise assign a particular representative to this inquiry so you can just add a note basically respond

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see various posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk really supplies is developing groups so if you click groups in the admin area you can create various groups for various functions so if a ticket and a problem is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you men in the next video Add Agent Freshdesk